Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The other day, I noticed, they appraised my phone for $142. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. Please send us a Private Note, to take a closer look. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. How to Win a Complaint Dispute With Verizon Wireless. Which is better (and why). Yes. I paid for my own shipping envelopes. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. You may want to make these calls when you can sit, take notes and wait on hold. So I wanna know if anyone else actually got their credit? Thank you for reaching out to us! Mobile device deals and promos FAQs | Verizon I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Due to inactivity, your session will end in approximately 2 minutes. Bring your device and UPS QR code to a UPS drop-off location. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. The $35 fee helps to recover some of that revenue loss. If youd like, you can apply it toward your bill, or save it for a future purchase. Not a Verizon customer? Excludes Verizon Prepaid plans. Damaged devices have less value. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. If you use your own shipping materials, you must securely pack and label each device in its own package. Im supposed to check back in 24 hours. I've been dealing with the same issue since December 2021. Why it was never clearly explained to the customer by all reps she chatted with? The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). The FCC form is quick and easy and could really help others facing similar frustrations. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. We never want our customers to feel this way. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile To learn more about the process, check out this step-by-step how-to guide. The final solution was submitting a claim to the FCC. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. vzw_customer_support. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Trade-In Value: Your Top Questions Answered | Articles | Verizon Find out the trade-in value of. Its trade-in program only has two device condition categories: good and damaged. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Return your trade-in device with the battery in place. I even offered to drive the phones to a physical store, but they said that was not allowed. Yes. What's that called in statistics again? NOTE: I am turning off AutoPay until this is resolved. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. * Today, they credited my account with $142. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Verizon's awesome 'broken phone' deal is back with a bang to give T Delivered within 2 weeks of receiving your device to the email address provided during the online submission. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. New comments cannot be posted and votes cannot be cast. My Verizon Trade in problems! When it comes to trade-in values, this is where Verizon falls short. Don't use Verizon trade in program if you purchased phone from - Reddit Please respond to the Private Message we're sending so we can get a solution in place. Dial 1-800-922-0204 from your home telephone only. Please sign in again to continue. Check out the trade-in FAQs page. My issues with the trade in credits are still not resolved. Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. You can put it toward a tableteven a smartwatch. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Did anyone actually get their credit?? Verizon Gift Card, sent to the email address you provided during your trade-in request. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Verizon outages reported in the last 24 hours. How do I remove my personal information before I send back my device? Hello! Yes. Scan this QR code to download the app now. Verizon will pay for shipping to return the trade-in. Have any lingering questions? Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. Today, they credited my account with $142. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. The wait is over the biggest Verizon 5G upgrade campaign ever Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. I'm eager to assist you in addressing this. Reddit - Dive into anything If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Mobile device and phone trade-in guide | Verizon Welcome to /r/Verizon! Check your spam folders because we send all notifications about your trade-in to the email address you provided. Thanks to all authors for creating a page that has been read 483,948 times. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Trade-In kits not recieved FOUR times - finally I - Verizon Community I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." This article has been viewed 483,948 times. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Archived post. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. Follow the steps below to get an estimated value for your device. These. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Use your submission ID or email address to order a new kit or print another label. Is there really a $35 restocking fee on returned merchandise? You can have someone call me at 9am pst today to discuss. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. How to trade in your mobile device | Verizon Customer Support Please, send us a DM, so we can address all your concerns.
